Terms & Support | PRADHA AI

These terms are a plain-language overview of PRADHA AI services. Your contract is with the legal seller identified on your accepted quote. Seller: Pradha Automation (sole proprietor), South Africa. Payments are processed by Paddle as merchant of record. By using the website or continuing with a service, you agree to these terms. A project quote or written agreement may add service-specific details.

Free demo

The demo is provided so you can assess the proposed experience before purchasing. It may run on a test environment and is not a guarantee of business results.

Setup and monthly service

Setup is a once-off fee, payable after the demo and agreed monthly scope: R8,000 (Starter), R12,000 (Growth) or from R20,000 (Premium); internationally $1,000, $1,800 or from $3,500. Monthly service is R3,000 (Starter), R5,500 (Growth) or from R12,000 (Premium); internationally $400, $800 or from $1,800. Final scope and price are confirmed before work begins. You may cancel monthly with 7 days’ notice.

Service guarantee

We guarantee the assistant works as agreed and scoped before go-live: it will answer the FAQs you supplied in the agreed tone, and the agreed human handoff will work. If it does not, we will fix it or refund the unused portion of the setup fee. We do not guarantee extra revenue or bookings. The free demo is usually ready within 24–48 hours; this is a typical timeframe, not a guarantee.

WhatsApp charges

WhatsApp may charge separate Meta conversation, template or message fees. We will show you the current Meta fees and any per-message fees based on expected volume, and confirm them before go-live.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms cover payment, billing, tax, cancellation and refund mechanics.

Your information

You are responsible for providing accurate business information, approved answers and any permissions needed to use your communication channels. We will configure the automation around the information you approve.

Service and handoff

Automated replies assist your team but do not replace professional judgement. Sensitive, unusual or high-value conversations should be handed to a person under agreed rules.

Acceptable use

You may not use the service for unlawful activity, fraud or spam; to infringe intellectual-property rights; to distribute malware; to probe or interfere with security; or to create illegal, deceptive, hateful or abusive content. You are responsible for your instructions, customer content and how automation outputs are used. Outputs may be inaccurate and must be reviewed before being relied on for regulated professional advice.

Ownership and availability

PRADHA AI retains ownership of its software, workflows, documentation and branding. Your approved business content remains yours. We provide a limited right to use the configured service while your plan is active, but cannot guarantee uninterrupted or error-free operation.

Suspension and termination

Service may be suspended or ended for material breach, non-payment, security or fraud risk, or repeated serious misuse. Where practical, we will contact you first and help arrange an orderly handover.

Support

For service help, changes or cancellation questions, email pradhaautomation@gmail.com or call 064 787 0589.